// Gourami.tech

EXPERIENCE
SKILLS
CERTS
CONTACT

retheme

// SYSTEMS SUPPORT ENGINEER · SALT LAKE CITY, UT

Noal
Tessman.

IT professional with 5+ years diagnosing complex systems, wrangling Linux machines, building automation scripts, and keeping infrastructure running — from Google-scale data centers to lean startup environments. Currently growing toward Linux+ certification.

My experience

Get in touch

YEARS IN IT

COMPANIES

Google

ALUMNI

CERTIFICATIONS

// 01 — EXPERIENCE

Where I've worked

LVT

Oct 2023 – Present

Systems Support Engineer

Diagnose networking and connectivity issues on Linux machines connected to cellular networks.
Triage and route complex support tickets to the correct escalation team for timely resolution.
Optimize network, hardware, and software troubleshooting workflows to improve team efficiency.

Linux

Cellular Networks

Troubleshooting

Ticketing Systems

Google

Jan 2023 – Oct 2023

Data Center Technician II

Performed maintenance on Google Cloud servers across multiple sites, traveling between facilities as needed.
Diagnosed and resolved server issues using systematic troubleshooting techniques and correct hardware replacements.
Managed fiber line infrastructure — installation, maintenance, and decommissioning.
Collaborated cross-functionally with Googlers to complete critical infrastructure projects.

Google Cloud

Server Hardware

Fiber Infrastructure

Data Center Ops

UtahRealEstate.com

Jan 2021 – Nov 2022

Junior Systems Administrator

Monitored website and API uptime with Datadog, configuring SMS alerts for production outages.
Developed and maintained Ansible scripts to automate and standardize system configurations.
Managed hardware and software needs for local and remote employees.
Hardened office security by implementing multi-factor VPN authentication and manual VPN configs.

Ansible

Datadog

VPN / MFA

SysAdmin

Ticketing

eReplacementParts.com

Jan 2019 – Apr 2020

Technical Support / Jr. Systems Administrator

Provided technical support for Windows and Linux systems, handling software and security issues.
Built PowerShell scripts to automate imaging and deployment of warehouse systems.
Delivered IT security training to employees across the organization.

PowerShell

Windows

Linux

Security Training

Imaging

// 02 — SKILLS

What I work with

[SYS]

Systems & OS

Linux (daily driver), Windows 98–11, macOS. Comfortable at the command line across all major distributions.

[NET]

Networking

Network troubleshooting, cellular connectivity, VPN configuration, MFA setup, fiber infrastructure management.

[AUT]

Automation & Scripting

Ansible playbooks for config management. PowerShell for Windows imaging and deployment. Python scripting.

[OBS]

Monitoring & Observability

Datadog for production monitoring and alerting. Uptime tracking, API health checks, incident notification pipelines.

[CLD]

Cloud & Infrastructure

AWS (Certified Cloud Practitioner), Azure, Google Cloud. Active Directory, Group Policy, Office 365 administration.

[DEV]

Development

JavaScript, React, Node.js, Python, Ruby, SQL, R. REST APIs. Web dev background from V School certification.

// 03 — EDUCATION & CERTIFICATIONS

Credentials

AMAZON WEB SERVICES

AWS Cloud Practitioner

2022

GOOGLE

Data Analytics Professional Certificate

2023

GOOGLE

Project Management Professional Certificate

2023

V SCHOOL

Web Development Program

2018

COMPTIA — IN PROGRESS

Linux+

Est. 2026

// 04 — CONTACT

Let's connect

Norwegianmain@gmail.com

LOCATION

Salt Lake City, Utah

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